How To Be A Rockstar Remitter
We make it easy to send money to your friends and family, wherever they are. We’ve put together a quick guide to help make sure every transfer is as convenient and smooth as possible, every time.
1 – Keep your account secure
We will never ask you for the password to your account, and you should never reveal this information to anyone. Helping our customers keep their accounts safe and information secure from online fraud and scams is a top priority to us. If you think there is unusual activity on your account you should contact our Customer Services team immediately, and also contact your bank.
2 – Keep account details up to date
Another great way to help make sure your transfers always go smoothly is to keep your account information up to date. Make sure we have your full legal name, valid residential address, and a valid ID (such as passport, residence permit, driver’s license). You can view your account information via the web or the Dahabshiil app. And if you want to update your details, you can contact Customer Services via phone or email, and they will be happy to help keep your account up to date. Your account safety is our top priority!
3 – Monitor your send limit
Based on how much information you provide us, we will assign you a specific sending limit each year. You can always monitor how much you can send on the app so that you will never experience the frustration of your transfer being denied because of this. Need to send more money? Not to worry – increasing your limit is simple and easy. You can do so by uploading some further information on the app. Our team will review it and verify it so that you are ready to send more.
4 – Always check recipient details before sending
You want your transfers to be delivered to your loved ones fast and safely, and so do we. To make sure that everything goes smoothly, always double-check the recipient details before sending funds. If you think you have entered the wrong information, please contact our Customer Service team which will immediately correct any mistake. We constantly work with our payout partners to ensure that your money is secure and protected, so entering the wrong information will never compromise the safety of your funds.
5 – Keep your app up to date
You want to have the best experience every time you make a transaction. That’s why we are frequently updating our app with new features and security improvements. So to make the most of these changes, make sure you check the app store for updates.
Tell us what you think!
Our mission is to always provide you with the best service at all times. We highly value our customers and we are always happy to hear from you. If there is anything that you would like us to do differently, please don’t hesitate to share it with the Customer Service team via email or phone call.
Now that you know how to keep your account secure. Happy sending!
Since 1970, our mission has been to make international money transfers fast, easy and affordable. We take pride in our Somali heritage as we export our dedication and excellence to the world. With Dahabshiil, you can send money to more than 60 destinations. To get started, go to our homepage, download the app, or visit one of our agents. You can also check out our help centre or get in touch with an operator from our customer service.