Privacy Policy

DAHABSHIIL U.S. PRIVACY POLICY

(Applicable to Dahabshil Inc. and Dahab-Shil Inc.)

The purpose of Dahabshiil’s Privacy Policy is to formulate the company’s policy to comply with the specific requirements set forth in the Gramm-Leach-Bliley Act (GLB Act). The guidelines entailed here shall enable Dahabshiil to protect its entrusted customer information as required by the GLB Act.

Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information. This Privacy Policy gets updated periodically and was last updated December 3, 2025.

The objectives of our Privacy Policy are to:

Insure the protection, security, and confidentiality of non-public customer information.
Protect against loss or destruction of our customer information.
Protect against unauthorized access to or use of customer information.

Dahabshil Inc., a money service business with its head office in Dublin, Ohio, and Dahab-shil Inc., a money service business with its head office in Minneapolis, Minnesota, are serious about protecting your privacy. This Privacy Policy (“Policy”) covers how both entities (collectively, “Dahabshiil,” “we,” “us,” “our”) collect and use the personal information you provide on our website and/or mobile application and in conjunction with any of the services hosted at www.dahabshiil.com/us (“Service” and “Website”), including money transfer services accessed by internet-enabled devices.

This Policy explains what personal information we collect about you, with whom we share it, and how you can elect in certain situations to not share information with third parties. “Personal Information” refers to information such as name and email that can be used to identify you individually.
We may amend this Policy at any time, and whenever we do so we will notify you by posting a revised version on the Website. If, however, we plan to make a material change in the way we collect, use, or store your personal information, we will provide prior notice on our website and by email. You will then have the chance to decide whether or not we will use or disclose your information in that new manner, whether through an “opt-out” procedure or by ending your relationship with us. Such changes will become effective, at the earliest, 30 days after the date of the email notifications.
Minors (those under the age of 18 years) are not eligible to use our Service. We ask that minors refrain from using our Service or submitting any personal information to us.
If you have questions or concerns regarding this Policy, you should contact us.

INFORMATION WE COLLECT

We will collect the following information about you when you register on our site or mobile app, make a transaction, enter information, or interact with customer service, which may include non-public personal information:

Personal and financial information you give us as a result of using the Service, such as your address, e-mail address, date of birth, telephone number, all or part of your Social Security number, bank account online login information, bank account number, and credit/debit card number. Under certain circumstances we will also collect and save information obtained from scanned copies of official identification documents, including your Passport, Driver’s License, or State-issued ID.
Third-party personal information you provide in order for us to facilitate funds transfers, such as your recipient’s full name, physical address, email address, and phone number. We will not contact your recipients except as instructed by you or as required to complete a transaction.
Information about your usage of the Service, including your transaction history, and how and to whom you use the Service to send or receive money.
Information we lawfully obtain from third parties, such as identity verification services, electronic database services, and credit reporting agencies.
Information we indirectly obtain from you, such as information about the hardware and software you use when accessing the Service, your IP address, and the pages you access on this Website.
Recordings of your communications with our Customer Service department, including telephone calls and electronic communications.
Any additional personal information you provide to Dahabshiil online, by e-mail, chat or telephone.

COOKIES AND OTHER TRACKING DEVICES

Dahabshiil uses “cookies” and other tracking devices to help us recognize you, remember your preferences, and facilitate your future transactions and other interactions with us. We also use such tracking devices to help us understand consumer behavior on our Website and App in order to help us improve it and make it easier for future use.

You may be able to disable your device’s use of cookies, but that may slow or prevent your ability to use the Dahabshiil service.

WHY WE COLLECT INFORMATION

We collect your Personal and Non-Personal information and will retain it for as long as your account is active or as needed to provide you Service. We will retain and use your information as necessary to comply with our State and Federal legal obligations, resolve disputes, and enforce our agreements.

The information collected is for the following purposes:

To process your transactions.
To verify your identity.
To collect payment for your use of the Service.
To track, improve and personalize our Services, content, and advertising.
To troubleshoot problems with the Service.
To comply with applicable laws and regulations, such as those relating to “Know Your Customer” and Anti-Money Laundering requirements.
To detect and prevent fraud and other illegal uses of the Service.
To create an account connection between your Dahabshiil account and a third-party account or platform (such as your online bank account).
To send you marketing notices, service updates, and promotional offers.
To collect survey information used to monitor or improve the use of our Service and overall customer satisfaction.

SHARING INFORMATION WITH OTHERS

We will share your personal information with third parties only in the ways described in this Privacy Policy. We do not sell or rent the information we collect to third parties for their promotional purposes. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.

Nevertheless, we may share information about you (including non-public personal information) with:

Third-party service providers under contract with Dahabshiil that help us with our business operations, such as transaction processing, fraud prevention, marketing, market research, and validation of information provided. These third parties are prohibited from using your information for their own separate business purposes.
In the event of the sale, acquisition, or merger of some or all of our assets, your personal information might be a part of the transferred assets. We shall notify you in the event of such an occurrence, as well as any choices you may have regarding your personal information, by placing a notice on our Website.
Law enforcement, government officials, or other third parties, but only
- in connection with a formal request, subpoena, court order, or similar legal procedure; and
- when we believe in good faith that disclosure is necessary to comply with the law, prevent physical harm or financial loss, report suspected illegal activity, or investigate violations of our Terms and Conditions Agreement.
Other third parties that you consent or direct, which may include authorizing account linking for a third-party service, account, and/or platform.

An “account linking” with such a third party is a connection you authorize or enable between your Dahabshiil account and a non-Dahabshiil account, payment instrument, or platform that you lawfully control or own. When you authorize such a connection, Dahabshiil and the third party will exchange your personal information and other information directly.

If you connect your Dahabshiil account to other banking or similar accounts, directly or through a third-party service provider, we may have access to your account balance and transactional information. We will use any such information in a manner consistent with this Privacy Policy.

Information shared with a third party based on an account connection will be used and disclosed in accordance with the third party’s privacy practices. Before authorizing an account connection, you should review that privacy notice.

ACCESSING YOUR INFORMATION

You can access, modify, delete, or update your personal information submitted on our website by logging into your account and changing your preferences, by emailing Customer Support at [email protected], or by contacting us by telephone at 1-866-428-7799. We will respond to your request to access within a reasonable timeframe.

RESEARCH PARTICIPANTS

We collect personal information from you if you participate in any research projects for us (by phone, in-person, electronic survey or otherwise). we will hold your name, contact details and any other personal information you choose to give us when taking part in our research projects. We will use this information for our legitimate interests namely to conduct our research projects which may also help us to improve and/or develop our products and services. We will share this information with:

our staff (but their use shall be limited to the performance of their duties and in line with the reason for processing);
other companies within our group if any;
our platform, database, and website hosting suppliers to enable them to maintain, protect, support and host those solutions which are used to store our research;
various third parties who provide software and tools which are used to operate our business (including email, instant messaging, document/contract management and file-sharing);
Other third parties in the event of the sale, acquisition or merger of some or all of our assets if your personal information is part of the transferred assets (we shall notify you in the event of such an occurrence, as well as any choices you may have regarding your personal information, by placing a notice on our Site).

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal information, we consider (amongst other things):

obligations and/or retention periods imposed on us by applicable laws and/or our regulators
the amount, nature, and sensitivity of the personal information
the potential risk of harm from unauthorized use or disclosure of your personal information, and
the purposes for which we process your personal information and whether we can achieve those purposes through other means.

MOBILE APPLICATION

When you download and use our Services, we automatically collect information on the type of device you use, operating system version, and performance information.

We send push notifications to update you about events or promotions. You may turn these off at the device level.

We collect your location-based information to help identify nearby locations or services. We may share geo-location data with third parties for ad-serving purposes. You may opt out at any time by adjusting your device settings or contacting us at [email protected].

We use mobile analytics software to help us better understand how our app functions. This may record data such as usage frequency, events within the app, performance data, and download source. This information is not linked to personally identifiable information.

SYSTEM SECURITY

We employ industry-accepted security standards to protect the information you submit through our branch or agent locations, Website, and Mobile App.

We use SSL (Secure Socket Layer) encryption technology to protect sensitive information such as bank account numbers, credit card numbers, date of birth, and Social Security Number. Users must enter a username and password to access account information.

Although we strive to use the best security practices, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you have any questions about security, contact us at [email protected]

CHOICES YOU CAN MAKE ABOUT OUR USE OF YOUR INFORMATION

Federal and state laws allow you to restrict the sharing of your personal information in certain instances. However, these laws also state that you cannot restrict all types of sharing.

Dahabshiil already refrains from certain types of data-sharing. The only type of sharing you may restrict is:

Opt-out from promotional emails by selecting the “Unsubscribe” function in each email.

LINKS TO 3RD PARTY SITES

Our website includes links to other web sites whose privacy practices may differ from those of Dahabshiil. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

CHAT

We use a chat feature to respond to questions and help with Website functionality. If the chat feature is offline, we will collect your name and email address so we may reply to your request.

SOCIAL MEDIA WIDGETS

Our website includes Social Media Features (such as the Facebook Like button) and Widgets (such as the “Share this” button or interactive mini-programs). These may collect your IP address, the page you are visiting, and may set a cookie for proper functionality. Your interactions with these Features are governed by the privacy policy of the third-party provider.

CHANGES TO THIS POLICY

We may amend this policy at any time and shall notify you by posting a revised version on our Website. Should we make a material change to the manner in which we collect, use or store your personal information, we shall provide prior notice on our Website or by email.

COMPLAINTS

If you have a complaint, contact Dahabshiil and/or Dahab-shil Customer Service online, by phone at 1-866-428-7799, or by email at [email protected].

CONTACT

If there are any questions or concerns regarding this privacy policy, you may contact us at:

Dahabshil Inc.

240 Bradenton Avenue
Dublin, OH 43017
www.dahabshiil.com/us
[email protected]
1-866-428-7799

Dahab-shil Inc.

1607 Chicago Ave South, Suite #2
Minneapolis, MN 55404
www.dahabshiil.com/us

[email protected]
1-866-428-7799